Effective Date: [01/06/2023]
Information We Collect
1.1 Personal Information
We understand that the info you provide to us is personal and confidential. If you choose to create an account, subscribe to our services, or communicate with us, we may gather personal information that you voluntarily provide, including your name, email, contact details, and billing information. We may also acquire personal information about your clients, employees, or other individuals you interact with while using Service Buddy.
1.2 Usage Data
To deliver the optimal experience while using our software and app, we may automatically pick up certain info about your device, including your IP address, browser type, operating system, and mobile device identifiers. We may also acquire data about how you use Service Buddy, such as the features you access, the pages you browse, and the actions you perform.
1.3 Cookies and Similar Technologies
How We Use Your Information
2.1 Provision of Services
We leverage the personal info we collect to provide you with access to Service Buddy and deliver the requested services. This includes facilitating communication, managing user accounts, processing payments, and providing customer support.
2.2 Improving Service Buddy
To enhance your experience, we analyze usage patterns, troubleshoot technical issues, and improve the functionality and performance of Service Buddy. We may develop new features, services and conduct research and analysis based on the information we collect.
We may use your personal info to communicate with you about Service Buddy, including sending important updates, notifications, and promotional materials. You can choose to unsubscribe from marketing communications at any time.
2.4 Legal Compliance
We may leverage and disclose your personal detail as required by law, regulation, or legal process. We may also share your info if we believe it is needed to protect our rights, safety, or property or to prevent fraud or other illegal activities.
Sharing and Disclosure of Information
3.1 Service Providers
To deliver our services and improve Service Buddy, we may engage trusted third-party service providers. These providers may have access to your private data but are contractually obligated to handle it securely and solely to provide the requested services.
3.2 Business Transfers
If there is a merger, acquisition, or disposal of our assets, your private info may be transferred as part of the transaction. You will be intimidated via email, or a clear notice will be published on our website regarding the change in ownership or use of your private data.
3.3 Aggregate Information
We might share data that has been aggregated and de-identified in a way that does not reveal your personal identity. This information may be used for research, analytics, and marketing purposes.
We take reasonable protective measures to keep your personal info safe from unauthorized access, use, or disclosure. However, be aware that there is no assurance of complete security when transmitting personal data over the Internet or storing it electronically. Therefore, we cannot guarantee absolute security. You are liable for keeping your account credentials private and ensuring that any actions taken under your account are secure.
We will keep the information we gather for as long as it serves the purposes outlined in our policy unless the law requires or permits us to keep it for a longer period of time. When deciding how long to keep the information, we take into account what kind of information it is, why we collected it, any legal requirements, and whether we might need to access it in the future.
6.1 Access and Correction
You are free to access and update your personal data stored in our systems. If you believe that any info we hold about you is inaccurate, incomplete, or outdated, please contact us to make the necessary changes.
6.2 Data Portability
If you request, you can have a copy of your personal info in a structured, commonly used, and machine-readable format.
You are free to request the erasure of your personal data, subject to any legal obligations or legitimate interests that may require us to retain specific data.
6.4 Consent Withdrawal
It is possible to withdraw your consent if you have provided your approval for collecting, using, or disclosing your private data. However, please note that withdrawing consent may limit your access to certain features or functionalities of Service Buddy.
To opt out of marketing communications from us, either follow the instructions in the message or contact us directly. However, kindly note that even if you have opted out of marketing communications from us, you may still receive non-promotional notifications about your use of Service Buddy.
Service Buddy is not intended for use by individuals under the age of 16. We make sure not to gather personal information from minors. If we unintentionally acquire personal information from a child without parental permission, we will eliminate that data from our networks.